Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Leading client service teams
Motivating and mentoring staff
Exceptional client experience
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork, train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
  • At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • leading client service teams
  • motivating and mentoring staff
  • exceptional client experience
  • handling escalated client concerns
  • fast-paced environment
  • solutions-focused communication

Nice-to-have

  • compassionate high-quality care
  • warm and professional greeting
  • humor hard work and heart
  • people-focused approach

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter