Junior Operations Specialist In Customer Support (german)
Glanbia
Warsaw, Poland
Not specified; benefits: private health insurance;...
Hybrid (1 day in the office/month)
Fluent english and german communication
C1 level language proficiency
Shift work availability 24/7/365
Glanbia is seeking a Junior Operations Specialist in Customer Support to assist air passengers with claims related to flight delays, cancellations, and overbooking, primarily in English and German. The position offers a hybrid work model, focusing on providing exceptional customer service while leveraging AI technology
Job Summary
Assist customers globally with delayed, cancelled, or overbooked flight claims using proprietary AI technology.
Provide timely and friendly communication via email, chat, and social media channels while adhering to legal guidelines.
Enjoy a hybrid work model with flexible benefits including gym memberships, travel subsidies, and unlimited AirHelp services.
Matching Summary
Match Score: 85
Glanbia is seeking a Junior Operations Specialist in Customer Support to assist air passengers with claims related to flight delays, cancellations, and overbooking, primarily in English and German. The position offers a hybrid work model, focusing on providing exceptional customer service while leveraging AI technology.
Salary
Not specified; Benefits: Private health insurance; Flexible benefits: gym, education, childcare, transport subsidy; Annual travel allowance included
Skills & Requirements
Must-have
Fluent English and German communication
C1 level language proficiency
Shift work availability 24/7/365
Email chat and social media support
Attention to detail in procedures
Nice-to-have
Experience working with targets
Eagerness to learn airline industry
Willingness to go the extra mile
Legal knowledge background
Key Requirements
Minimum C1 level in English and German
Ability to work rotating morning and evening shifts