Lead and transform the support provided to customers across all RingCentral products in the EMEA and APAC regions
Job Summary
Lead and transform the support provided to customers across all RingCentral products in the EMEA and APAC regions.
Develop and maintain strategic stakeholder relationships with leaders across Product, Engineering, Go-to-Market, Customer Success, and Retention teams.
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.
Matching Summary
Lead and transform the support provided to customers across all RingCentral products in the EMEA and APAC regions.
Skills & Requirements
Must-have
Lead customer support delivery EMEA and APAC
Manage and develop support leaders and teams
Develop strategic stakeholder relationships
Oversee complex cross-regional programs
Establish regional metrics and goals
Nice-to-have
Deep understanding of local market dynamics
Influence regional and global teams
Drive transformational change
Fast-paced, agile environment
Key Requirements
Minimum of 15 years of experience leading customer support, customer success, sales, or operations teams
Proven experience leading complex, multi-regional customer-facing organizations at scale
Experience managing through multiple layers of leadership