Base: €2,812.08 to €3,473.75 gross monthly; bonus/...
On-site
Lead and motivate operational team
Ensure service quality and compliance
Manage employee lifecycle
Dexcom Inc is seeking a Supervisor for Customer Care in Vilnius, Lithuania, to lead a high-volume operations team focused on providing exceptional customer experiences for their continuous glucose monitoring products in Germany. The ideal candidate should possess strong leadership skills, fluency in English and German, and experience in performance operations
Job Summary
You will lead and motivate a high-volume operational team focused on a broad variety of customer care administrative tasks in Germany.
You will ensure service quality, regulatory compliance, and excellent customer experience.
You will manage the full employee lifecycle: hiring, onboarding, development, retention, and engagement.
Matching Summary
Match Score: 85
Dexcom Inc is seeking a Supervisor for Customer Care in Vilnius, Lithuania, to lead a high-volume operations team focused on providing exceptional customer experiences for their continuous glucose monitoring products in Germany. The ideal candidate should possess strong leadership skills, fluency in English and German, and experience in performance operations.
Salary
Base: €2,812.08 to €3,473.75 gross monthly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Lead and motivate operational team
Ensure service quality and compliance
Manage employee lifecycle
Oversee team schedules and performance
Drive continuous improvement initiatives
Analyze data for optimization
Nice-to-have
Structured, can-do attitude
Resilience in overcoming challenges
Familiarity with Lean principles
Familiarity with RPA solutions
Key Requirements
Fluent in English and German
Proven experience in high-volume operations
Team management experience
Data-driven decision making
Bachelor's degree with 5-8 years of industry experience