Genesys

WorkFusion

Phoenix, AZ, United States
On-site
Genesys outbound implementation experience in 8.1 framework
Genesys callback solution implementation experience
Genesys eservices sms server implementation
The role involves designing outbound dialing and texting solutions within a Preference center project

Job Summary

  • The role involves designing outbound dialing and texting solutions within a Preference center project.
  • Candidates must collaborate with Client IT, vendors, and internal resources to implement the recommended solutions.
  • The position requires overseeing and mentoring less experienced team members to ensure successful deliverables.

Matching Summary

The role involves designing outbound dialing and texting solutions within a Preference center project.

Skills & Requirements

Must-have

  • Genesys Outbound implementation experience in 8.1 framework
  • Genesys Callback solution implementation experience
  • Genesys eServices SMS server implementation
  • Genesys Outbound Reporting expertise
  • Genesys eServices SMS reporting skills
  • Design and architecture diagram creation

Nice-to-have

  • Mentoring less experienced team members
  • Collaboration with client IT and vendors
  • Understanding business requirements and use cases

Key Requirements

  • Genesys 8.1 framework mandatory experience
  • SMS server and reporting implementation background

Work Rights

Not specified

Tailored Resume

Cover Letter