Product Support Engineer – Energy

Johnson & Johnson

Cincinnati, Ohio, United States of America
Hybrid
Product support strategy development
Field serviceability requirements
Tier 2 technical support
Johnson & Johnson is seeking a Product Support Engineer for its MedTech Surgery business in Cincinnati, Ohio. The role involves serving as a technical liaison for product support, collaborating on service strategies, and ensuring a positive customer experience with surgical technologies

Job Summary

  • The Energy Product Support Engineer acts as the primary technical liaison for service processes and activities that shape the customer experience.
  • Collaborate with R&D on new products by providing recommendations on design for serviceability, tooling, documentation, and training.
  • Employees and/or eligible dependents may be eligible to participate in various company-sponsored benefit programs including medical, dental, vision, and retirement plans.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Product Support Engineer for its MedTech Surgery business in Cincinnati, Ohio. The role involves serving as a technical liaison for product support, collaborating on service strategies, and ensuring a positive customer experience with surgical technologies.

Skills & Requirements

Must-have

  • Product support strategy development
  • Field serviceability requirements
  • Tier 2 technical support
  • Service knowledge transfer
  • Service documentation development

Nice-to-have

  • Approachable and service-oriented
  • Highly organized and effective prioritization
  • Proficient in Windows and Microsoft Office
  • Self-starter with minimal supervision

Key Requirements

  • Engineering degree required
  • 1-2 years of experience in Engineering or Co-op
  • Medical Device industry experience preferred
  • Experience with surgical energy technologies preferred

Work Rights

Not specified

Tailored Resume

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