The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs
Job Summary
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.
Key Responsibilities include supporting the sales team, handling customer complaints, developing strong customer relationships, and supporting junior representatives.
At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry.
Matching Summary
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.
Skills & Requirements
Must-have
Advanced Issue Resolution
Customer Service Management
Process Improvement
Fluent in French and English
Handle escalated issues
Nice-to-have
Cultivate strong relationships
Proactively offering solutions
Dynamic, international team
Innovative solutions
Key Requirements
Minimum 1 year experience in Customer Service
Fluent in French and English language required
Experienced at effectively handling conflict situations