Customer Service Representative Specialist

GPC Tools & Equipment Sydney

Riverside, CA, United States
Base: $29.81 - $38.74ph; bonus/equity: not specifi...
Handle non-routine customer calls
Extensive product and service knowledge
Develop customer relationships
The CSR Specialist handles non-routine customer calls requiring deviation from standardized procedures and extensive product knowledge to ensure customer expectations are met

Job Summary

  • The CSR Specialist handles non-routine customer calls requiring deviation from standardized procedures and extensive product knowledge to ensure customer expectations are met.
  • This role functions as the inside half of the sales team, proactively generating sales, negotiating prices, and ensuring error-free transactions while providing technical guidance to less experienced representatives.
  • The company offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The CSR Specialist handles non-routine customer calls requiring deviation from standardized procedures and extensive product knowledge to ensure customer expectations are met.

Salary

Base: $29.81 - $38.74/Hour; Bonus/Equity: Not specified; Benefits: Excellent benefits package

Skills & Requirements

Must-have

  • Handle non-routine customer calls
  • Extensive product and service knowledge
  • Develop customer relationships
  • Error-free transaction processing
  • Proactively generate sales
  • Negotiate sale and purchase prices

Nice-to-have

  • Excellent driving record preferred
  • Subject Matter Expert on technical products
  • Maximize profit for the company

Key Requirements

  • Bachelor's degree and 3 years of related experience or equivalent
  • Specialty product knowledge from previous warehouse and inside sales experience
  • Reliability, organization, and attention-to-detail
  • Excellent communication skills (written, verbal, listening)
  • Ability to multi-task and time management skills
  • Excellent computer skills
  • Strong negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter