Genki Sushi Singapore is seeking an Ops Service Executive to enhance customer service experience by efficiently resolving inquiries and managing communications across various channels. The ideal candidate will have at least three years of relevant customer service experience, particularly in F&B operations, and strong communication skills
Job Summary
The role is responsible for resolving customer enquiries and feedback efficiently while ensuring an excellent service experience.
Candidates must manage all service-related jobs, collate information for operations teams, and ensure proper dissemination to stores.
The position involves reviewing CCTV footage to adhere to cashiering procedures and managing day-to-day loyalty-related CRM enquiries.
Matching Summary
Match Score: 85
Genki Sushi Singapore is seeking an Ops Service Executive to enhance customer service experience by efficiently resolving inquiries and managing communications across various channels. The ideal candidate will have at least three years of relevant customer service experience, particularly in F&B operations, and strong communication skills.
Skills & Requirements
Must-have
3 years customer service experience
Microsoft Office proficiency
Multi-tasking in fast-paced environment
CRM program understanding
Excellent communication skills
Nice-to-have
F&B operations experience
Meticulous follow-up skills
Inter-departmental collaboration
Social media channel management
Key Requirements
At least 3 years of relevant customer service working experience
Proficiency in Microsoft Word, Excel, and PowerPoint