Customer Success Manager

Coalition

Provo, Utah, United States
Base: $53,000 - $60,000 annually ($25.50–$28.85 ph...
**
3+ years customer-facing support experience
High-volume b2b environment experience
End-to-end complex issue resolution
** Coalition is seeking a Customer Success Manager for their Provo, Utah office to provide excellent customer support to both insurance brokers and policyholders. The ideal candidate will have experience in customer-facing roles, particularly within a high-volume B2B environment, and must possess a positive attitude and a drive to help others. **

Job Summary

  • Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes.
  • The role involves providing high-level support to prospective and current customers, including insurance brokers and policyholders.
  • Employees receive 100% medical, dental, and vision coverage along with a flexible PTO policy.

Matching Summary

Match Score: 75

** Coalition is seeking a Customer Success Manager for their Provo, Utah office to provide excellent customer support to both insurance brokers and policyholders. The ideal candidate will have experience in customer-facing roles, particularly within a high-volume B2B environment, and must possess a positive attitude and a drive to help others. **

Salary

Base: $53,000 - $60,000 annually ($25.50–$28.85 per hour); Bonus/Equity: Not specified; Benefits: 100% medical, dental, vision, flexible PTO, home office stipend

Skills & Requirements

Must-have

  • 3+ years customer-facing support experience
  • High-volume B2B environment experience
  • End-to-end complex issue resolution
  • Strong written and verbal communication skills
  • Ability to work in multiple systems

Nice-to-have

  • Experience coaching or mentoring peers
  • Prior insurance industry experience
  • Background creating training materials
  • Positive attitude in startup environment
  • Resourceful problem-solving approach

Key Requirements

  • 3+ years in customer success or support role
  • Experience in high-volume B2B environments
  • Demonstrated ability to resolve complex issues end-to-end

Work Rights

Not specified

Tailored Resume

Cover Letter