Operations Manager

Acquire Intelligence Australia Pty Ltd

Pasig City, Philippines
Php 60,000 – 70,000
Customer retention and contract renewals
Service delivery across multiple lobs
Performance against slas
As an Operations Manager, you are responsible for overseeing multiple lines of business (LOBs) within a telecommunications customer service and renewal program, with a primary focus on driving customer retention, contract renewals, and service excellence

Job Summary

  • As an Operations Manager, you are responsible for overseeing multiple lines of business (LOBs) within a telecommunications customer service and renewal program, with a primary focus on driving customer retention, contract renewals, and service excellence.
  • You will lead cross-functional operational teams, ensure consistent performance against SLAs and renewal targets, and partner closely with internal stakeholders to deliver a seamless, high-quality customer experience.
  • Acquire Intelligence exists to help businesses unlock smarter ways of working by combining people, process, and automation, enabling organizations to grow faster and operate with confidence.

Matching Summary

As an Operations Manager, you are responsible for overseeing multiple lines of business (LOBs) within a telecommunications customer service and renewal program, with a primary focus on driving customer retention, contract renewals, and service excellence.

Salary

PHP 60,000 – 70,000

Skills & Requirements

Must-have

  • Customer retention and contract renewals
  • Service delivery across multiple LOBs
  • Performance against SLAs
  • Contact center operations
  • Client-facing, performance-driven environment

Nice-to-have

  • Values-led organization
  • Innovation and teamwork
  • Customer advocacy and ownership
  • Continuous improvement mindset

Key Requirements

  • 5+ years of experience in BPO operations
  • 2+ years in Operations Manager or equivalent leadership role
  • Experience supporting sales, renewals, retention, or revenue-generating programs
  • Bachelor’s degree in Business, Management, or related field (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter