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Philips is seeking a Customer Project & Success Manager to lead the implementation and management of AI-driven ECG solutions across the DACH region. The role emphasizes building customer relationships, ensuring successful project execution, and identifying growth opportunities within the healthcare sector.
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Job Summary
You will actively shape the success of innovative, AI-powered ECG solutions and ensure sustainable added value for hospitals and healthcare systems in the DACH region and Central & Eastern Europe.
You will manage the onboarding and implementation of Philips ECG solutions from kick-off to go-live, coordinating internal teams and external partners.
You will build long-term, trusting relationships with relevant stakeholders, analyze usage data, and identify optimization potential to actively reduce churn rate.
Matching Summary
Match Score: 75
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Philips is seeking a Customer Project & Success Manager to lead the implementation and management of AI-driven ECG solutions across the DACH region. The role emphasizes building customer relationships, ensuring successful project execution, and identifying growth opportunities within the healthcare sector.
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Skills & Requirements
Must-have
End-to-end implementation and project management
Customer success and relationship building
Value creation and account growth
Regional collaboration and customer advocacy
KI-gestützte ECG-Lösungen
Nice-to-have
Strong communication and customer orientation
Proactive and structured working style
Experience with Pay-per-Use and SaaS models
Key Requirements
Bachelor's degree in Business, Healthcare Management, or comparable
Minimum 4 years of experience in Customer Success, Project Management, or Healthcare Software Implementation
Experience in managing complex B2B implementation projects in healthcare
Good understanding of hospital processes, ideally in cardiology or ECG monitoring