Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The company is a Fortune 500 leading AI platform for managing people, money, and agents

Job Summary

  • The company is a Fortune 500 leading AI platform for managing people, money, and agents.
  • The Customer Success Manager acts as a liaison between Professional Services and Production teams to ensure customer success.
  • Responsibilities include developing success plans, prioritizing issue resolution, and supervising customer adoption of solution features.

Matching Summary

The company is a Fortune 500 leading AI platform for managing people, money, and agents.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management

Nice-to-have

  • Workday HCM, Payroll, or Financials expertise
  • Project management experience in SaaS
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree preferred
  • London based only
  • Executive level relationship building

Work Rights

Not specified

Tailored Resume

Cover Letter