Principal, Customer Success Manager

Workday

Fully remote
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to join their fully remote team. This role involves fostering strong customer relationships, ensuring the successful adoption of Workday's solutions, and contributing to the company's growth in the Indian market

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to join their fully remote team. This role involves fostering strong customer relationships, ensuring the successful adoption of Workday's solutions, and contributing to the company's growth in the Indian market.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Prioritize customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Experience with State & Local Government customer base
  • Customer management in complex software/SaaS
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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