Customer Service Analyst

AIA Australia

Minimum 2 years of customer service experience
Strong communication and problem-solving skills
Ability to work effectively under pressure
The key responsibility is to serve as the first point of contact for all walk-in customers at the Service Centre

Job Summary

  • The key responsibility is to serve as the first point of contact for all walk-in customers at the Service Centre.
  • The role involves educating customers on digital tools while ensuring accuracy and compliance for all requests.
  • Employees are expected to identify process improvements to enhance the overall customer experience.

Matching Summary

The key responsibility is to serve as the first point of contact for all walk-in customers at the Service Centre.

Skills & Requirements

Must-have

  • Minimum 2 years of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work effectively under pressure

Nice-to-have

  • Passion for delivering customer-centric service
  • Experience in the insurance industry
  • Team player with high commitment and flexibility

Key Requirements

  • At least a diploma or degree of any field
  • Minimum 2 years of experience in customer service
  • Resilient and able to work effectively under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter