Responsable Des Opérations It

Capgemini

Lyon, FR
On-site
Itil fundamentals
Sla adherence
Client relationship management
You will have the opportunity to join our teams in the context of a strategic Operational Manager role, piloting critical production activities for one of our flagship clients

Job Summary

  • You will have the opportunity to join our teams in the context of a strategic Operational Manager role, piloting critical production activities for one of our flagship clients.
  • As an Operational Manager, you will be responsible for managing Level 1 and 2 operations: supervision, incident management, service requests, and changes.
  • Benefit from a set of advantages such as the employee share ownership plan, referral bonuses, meal vouchers, as well as various social and cultural activities proposed by the CSE.

Matching Summary

You will have the opportunity to join our teams in the context of a strategic Operational Manager role, piloting critical production activities for one of our flagship clients.

Skills & Requirements

Must-have

  • ITIL fundamentals
  • SLA adherence
  • Client relationship management
  • Continuous improvement plans
  • Operational process definition

Nice-to-have

  • Collaborative community
  • Sustainable and inclusive world
  • Global community support

Key Requirements

  • Bac+5 degree (engineering school or equivalent)
  • Solid experience in operational management and team management
  • ITIL fundamentals mastery
  • Organizational, rigor, and ability to federate

Work Rights

Not specified

Tailored Resume

Cover Letter