Call Center Agent

SCR Medical Transportation LLC

Chicago, IL, United States
Base: $17.00ph; post-training: $17.50ph; benefits:...
Onsite
Answer calls within three rings
Meet 95% call answer rate quota
Maintain talk time under 90 seconds
The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates

Job Summary

  • The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates.
  • Employees must meet strict performance quotas including answering 95% of calls within two minutes and maintaining an average talk time of 90 seconds or less.
  • SCR Medical Transportation is recognized as a best company to work for by US News & World Report for 2025-2026.

Matching Summary

The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates.

Salary

Base: $17.00/hour; Post-training: $17.50/hour; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer calls within three rings
  • Meet 95% call answer rate quota
  • Maintain talk time under 90 seconds
  • Work Saturday and Sunday shifts
  • Handle ADA certified passenger inquiries

Nice-to-have

  • Attitude of empathy for clients
  • Ability to multi-task effectively
  • Desire to provide high quality service
  • Participation in re-training sessions

Key Requirements

  • One year work experience required
  • High School Diploma required
  • Must be available for PM shifts starting 10am-1pm
  • Must be able to work weekends

Work Rights

Not specified

Tailored Resume

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