Customer Service Representative I

United Consumer Financial Services Compa

Westlake, Ohio, US
Not specified; not specified; not specified
**
Manage inbound calls regarding account status
Negotiate payment arrangements on delinquent accounts
Document interactions in crm systems
** United Consumer Financial Services is seeking a Customer Service Representative I for its Westlake, Ohio office. This role focuses on managing customer inquiries related to overdue accounts while ensuring compliance with debt recovery practices and maintaining a high level of customer service. **

Job Summary

  • This role serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.
  • The position requires managing inbound calls, identifying delinquent accounts, and initiating appropriate collection actions while ensuring positive customer experiences.
  • Candidates must be able to negotiate payment arrangements, calculate settlement figures, and work effectively in a high-volume, metrics-driven call center environment.

Matching Summary

Match Score: 75

** United Consumer Financial Services is seeking a Customer Service Representative I for its Westlake, Ohio office. This role focuses on managing customer inquiries related to overdue accounts while ensuring compliance with debt recovery practices and maintaining a high level of customer service. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage inbound calls regarding account status
  • Negotiate payment arrangements on delinquent accounts
  • Document interactions in CRM systems
  • Calculate figures for settlements
  • Work in fast-paced noisy environment

Nice-to-have

  • Empathy and professionalism in complaints
  • Team collaboration to achieve goals
  • Multi-tasking with frequent interruptions

Key Requirements

  • High school diploma or equivalent
  • One year collection experience
  • One year Call Center experience
  • Knowledge of Billing and Collections procedures
  • Pass Inbound Skills Assessment Test

Work Rights

Not specified

Tailored Resume

Cover Letter