Technical Support Engineer - Informatica Mdm

Salesforce UK

United Kingdom
Informatica mdm, mdm saas, p360
Java, oracle, mssql server, db2
Unix/linux exposure
Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360

Job Summary

  • Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360.
  • Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
  • Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving product defects.

Matching Summary

Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360.

Skills & Requirements

Must-have

  • Informatica MDM, MDM SaaS, P360
  • JAVA, Oracle, MSSQL Server, DB2
  • Unix/Linux exposure
  • Technical analysis and root-cause engineering
  • Customer support case management

Nice-to-have

  • AI and GenAI tools
  • Cloud Data Integration
  • Cloud Application Integration
  • Data Quality
  • NoSQL Databases and Kibana
  • Cloud computing platforms (Azure, AWS)

Key Requirements

  • 5-12 years of industry experience
  • B.E, BTech, MCA degree or equivalent technical experience
  • Experience with Informatica MDM, MDM SaaS, ActiveVOS, P360
  • Exposure to application servers (WebLogic, Jboss, WebSphere)
  • Exposure to Unix/Linux
  • Excellent analysis, debugging and troubleshooting skills

Work Rights

Not specified

Tailored Resume

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