Gruppenleiter (m/w/d) Esm And Automation - Teilzeit Möglich

Alfred Kaercher SE Co KG

Winnenden, Germany
On-site
Lead a team of 11
Develop esm platform
Integrate ai and automation
You will take on the disciplinary and technical leadership of an 11-person team of Requirements Engineers, AI Experts, and Automation Specialists, fostering an open, solution-oriented team culture

Job Summary

  • You will take on the disciplinary and technical leadership of an 11-person team of Requirements Engineers, AI Experts, and Automation Specialists, fostering an open, solution-oriented team culture.
  • You will design and manage the development and rollout of the Group-wide ESM platform as the technical and organizational basis for all internal service processes.
  • You will integrate automation and AI technologies (e.g., GenAI, Machine Learning) into service processes, from ticket creation and chatbots to intelligent service fulfillment.

Matching Summary

You will take on the disciplinary and technical leadership of an 11-person team of Requirements Engineers, AI Experts, and Automation Specialists, fostering an open, solution-oriented team culture.

Skills & Requirements

Must-have

  • Lead a team of 11
  • Develop ESM platform
  • Integrate AI and automation
  • Global stakeholder consulting
  • Data-driven process optimization

Nice-to-have

  • Foster open team culture
  • Focus on simplification and efficiency
  • Coaching and mentoring skills

Key Requirements

  • Degree in (Business) Informatics or similar
  • Several years of professional and leadership experience
  • Experience in IT Service Management (ITSM) or ESM
  • Knowledge of service process automation
  • Experience in API-first architectures is a plus
  • Strong process understanding
  • Very good English and good German skills

Work Rights

Not specified

Tailored Resume

Cover Letter