Strategic mindset for executive value conversations
The Renewal Manager is responsible for owning and executing a portfolio of renewal contracts while minimizing financial attrition and maximizing favorable terms
Job Summary
The Renewal Manager is responsible for owning and executing a portfolio of renewal contracts while minimizing financial attrition and maximizing favorable terms.
This role requires developing win/win negotiation strategies that protect customer trust while identifying incremental growth opportunities through up-sells and cross-sells.
Candidates must possess strong process management skills to maintain accurate forecasts and collaborate with internal stakeholders like Pricing and Product Management.
Matching Summary
The Renewal Manager is responsible for owning and executing a portfolio of renewal contracts while minimizing financial attrition and maximizing favorable terms.
Skills & Requirements
Must-have
5+ years in Sales or Account Management
Strong customer management and negotiation skills
Strategic mindset for executive value conversations
Process management and financial acumen
Ability to adapt to rapid priority shifts
Nice-to-have
Knowledge of Salesforce product features
Experience with enterprise CRM applications
Mandarin or Cantonese fluency
Passion for Customer Success
Open-mindedness and listening skills
Key Requirements
5+ years demonstrated success in Sales, Operations, or Account Management