Fraud Support Associate I

Worldpay (FIS)

Milwaukee, WI, US
Base: $17.51ph; bonus/equity: not specified; benef...
On-site
Respond to consumer inquiries
Verify credit, debit, and prepaid card activity
Meet quality and schedule adherence metrics
Worldpay (FIS) is seeking a Fraud Support Associate I in Milwaukee, WI, to handle consumer inquiries related to banking activities, particularly around credit, debit, and prepaid accounts. The position requires customer service experience and offers training, benefits, and opportunities for professional growth

Job Summary

  • As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities.
  • The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization.
  • At FIS, we are as committed to growing our employees’ careers as our own business.

Matching Summary

Match Score: 85

Worldpay (FIS) is seeking a Fraud Support Associate I in Milwaukee, WI, to handle consumer inquiries related to banking activities, particularly around credit, debit, and prepaid accounts. The position requires customer service experience and offers training, benefits, and opportunities for professional growth.

Salary

Base: $17.51/hr; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision coverage

Skills & Requirements

Must-have

  • Respond to consumer inquiries
  • Verify credit, debit, and prepaid card activity
  • Meet quality and schedule adherence metrics
  • Stay up-to-date on fraud trends

Nice-to-have

  • Provide mentoring to associates
  • Thoughtfulness and high performance
  • Crafting an incredible customer service experience

Key Requirements

  • High school diploma or GED
  • 2 years of customer service experience
  • Prior call center experience
  • Excellent computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter