This role oversees the overall commercial and operational performance of Duty Free shops, ensuring strong retail standards, profitable sales growth, and seamless collaboration with cross‑functional teams
Job Summary
This role oversees the overall commercial and operational performance of Duty Free shops, ensuring strong retail standards, profitable sales growth, and seamless collaboration with cross‑functional teams.
Lead the day‑to‑day management of all shops, ensuring smooth, compliant, and customer‑centric operations.
Lead, mentor, and coach Terminal/Store Managers to achieve commercial and operational excellence.
Matching Summary
This role oversees the overall commercial and operational performance of Duty Free shops, ensuring strong retail standards, profitable sales growth, and seamless collaboration with cross‑functional teams.
Skills & Requirements
Must-have
Retail operations management
KPI analysis and corrective actions
Financial reporting and controls
Inventory management and compliance
Airport authority relationship management
Team leadership and development
Nice-to-have
Passion for innovation and excellence
Commitment to sustainability
Adaptability in fast-paced environment
Key Requirements
University degree in a relevant field
Minimum 5 years of management experience in Retail, Travel Retail, or FMCG