Customer Experience Supervisor

Toyota Motor Corporation

Monday-friday from 8:00 am to 5:00 pm; additional overtime and holiday work may be required.
2-5 years supervising call center operations
Four-year college degree in business or finance
Strong oral and written english and spanish skills
Toyota Motor Corporation is seeking a Customer Experience Supervisor to lead a team in delivering exceptional customer service and managing complex inquiries. The ideal candidate will have experience in customer service supervision, strong communication skills in both English and Spanish, and a background in financial services or the automotive industry

Job Summary

  • The role involves leading a team to ensure effective, efficient, and customer-oriented communication across all channels.
  • Candidates must provide direct customer service on elevated, sensitive, and complex issues while managing escalated system problems.
  • Toyota fosters a collaborative environment where team members are encouraged to dream, do, and grow together.

Matching Summary

Match Score: 85

Toyota Motor Corporation is seeking a Customer Experience Supervisor to lead a team in delivering exceptional customer service and managing complex inquiries. The ideal candidate will have experience in customer service supervision, strong communication skills in both English and Spanish, and a background in financial services or the automotive industry.

Skills & Requirements

Must-have

  • 2-5 years supervising call center operations
  • Four-Year College Degree in Business or Finance
  • Strong oral and written English and Spanish skills
  • Experience with Microsoft Office Excel Word PowerPoint
  • Ability to manage high-volume customer interactions

Nice-to-have

  • Financial Services banking or automotive industry experience
  • Collaborative and respectful team culture
  • Experience with specialized workgroups capacity planning
  • Proven track record of process improvement initiatives

Key Requirements

  • Required Four-Year College Degree (BA or BS)
  • 2-5 years of relevant progressive work experience
  • Proficiency in both English and Spanish languages
  • Experience supervising call center operations in regulated environments

Work Rights

Not specified

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