Broadridge is seeking a Technical Account Manager who will enhance client experience through effective service and operational support. The ideal candidate will contribute to client satisfaction and operational stability while promoting a culture of collaboration and continuous improvement
Job Summary
The role focuses on contributing to a proactive service culture by improving responsiveness and issue follow-through.
Candidates will support client retention through dependable operational performance and partner with teams on account growth opportunities.
The position involves identifying repetitive tasks suitable for AI-based automation and developing scalable internal tools.
Matching Summary
Match Score: 85
Broadridge is seeking a Technical Account Manager who will enhance client experience through effective service and operational support. The ideal candidate will contribute to client satisfaction and operational stability while promoting a culture of collaboration and continuous improvement.
Skills & Requirements
Must-have
Proactive client service culture
Issue resolution timeline improvement
Sev1/Sev2 incident investigation
Platform stability monitoring
Tooling and automation identification
Nice-to-have
NPS initiative support experience
Stakeholder coordination skills
Knowledge sharing and documentation
Continuous improvement mindset
Collaborative team environment
Key Requirements
Experience tracking defect escape metrics
Ability to monitor service requests and feedback themes
Proficiency in creating runbooks and process documents