Director, Software Engineering

ZENDESK PTY

San Francisco, California, United States
Base: $275,000.00-$413,000.00; bonus/equity: eligi...
Hybrid
Lead global platform engineering teams
Api-first, cloud-native platform services
Deliver reliable, extensible platform capabilities
Lead and scale global Platform engineering teams to drive the architecture and delivery of API-first, cloud-native platform services

Job Summary

  • Lead and scale global Platform engineering teams to drive the architecture and delivery of API-first, cloud-native platform services.
  • Partner closely with Product, Design, Security, and AI teams to deliver features that enable AI agentic actionability and cross-system interactions.
  • Drive operational excellence to maintain high availability and performance for external customers, leveraging AI tools and technologies.

Matching Summary

Lead and scale global Platform engineering teams to drive the architecture and delivery of API-first, cloud-native platform services.

Salary

Base: $275,000.00-$413,000.00; Bonus/Equity: Eligible for bonus, related incentives; Benefits: Eligible for benefits

Skills & Requirements

Must-have

  • Lead global platform engineering teams
  • API-first, cloud-native platform services
  • Deliver reliable, extensible platform capabilities
  • Drive operational excellence (SLA/SLOs, observability)
  • High-throughput, low-latency systems
  • Modern web development stacks, RESTful API design

Nice-to-have

  • Partnering with product and customer-facing teams
  • Excellent communicator and mentor
  • Data-informed decisions
  • Developer experience and platform product management

Key Requirements

  • 10+ years software engineering experience
  • 5+ years leading multiple scrum teams
  • Hands-on experience designing RESTful APIs
  • Experience integrating AI/ML capabilities
  • Proven success operating cloud-native distributed systems

Work Rights

Not specified

Tailored Resume

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