Adoption & Retention Product Manager

Salesforce UK

Hybrid
7+ years solution architecture experience
3+ years marketing cloud portfolio expertise
Direct hands-on marketing cloud implementation
This role serves as the technical authority responsible for validating the architectural integrity of high-touch customer implementations within the Salesforce ecosystem

Job Summary

  • This role serves as the technical authority responsible for validating the architectural integrity of high-touch customer implementations within the Salesforce ecosystem.
  • Candidates will lead complex discovery sessions with customer engineering teams to map current states and define future-state success architectures for the Agentforce Marketing Cloud platform.
  • The position requires translating successful customer deployments into repeatable reference materials, including solution blueprints and governance frameworks, to drive efficiency across internal teams.

Matching Summary

This role serves as the technical authority responsible for validating the architectural integrity of high-touch customer implementations within the Salesforce ecosystem.

Skills & Requirements

Must-have

  • 7+ years Solution Architecture experience
  • 3+ years Marketing Cloud portfolio expertise
  • Direct hands-on Marketing Cloud implementation
  • Expert-level D360 and Data Cloud knowledge
  • Technical documentation and architectural diagramming
  • High-stakes customer-facing technical engagements

Nice-to-have

  • Achieved Architect-level Certification in Marketing Cloud
  • Experience calculating technical ROI of architecture changes
  • Product-adjacent role feedback to Engineering teams
  • Willingness to travel 20-30% for engagements

Key Requirements

  • BS or MS in Computer Science or related field
  • 7+ years in Solution Architecture or Technical Consulting
  • 3+ years specifically focused on Marketing Cloud products
  • Expert domain knowledge of MCE, MCAE, Personalization, and D360

Work Rights

Not specified

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