You will lead, develop and motivate your team of Medical Assessment Advisors to deliver excellent service and achieve the right outcomes for our customers
Job Summary
You will lead, develop and motivate your team of Medical Assessment Advisors to deliver excellent service and achieve the right outcomes for our customers.
Taking ownership of team performance, ensuring targets are met while maintaining high standards of quality and customer experience.
Supporting individual performance and development through high‑quality performance conversations and coaching in line with our Training and Competency framework.
Matching Summary
You will lead, develop and motivate your team of Medical Assessment Advisors to deliver excellent service and achieve the right outcomes for our customers.
Salary
From £37,100; Not specified; Not specified
Skills & Requirements
Must-have
Lead and motivate Medical Assessment Advisors
Deliver excellent service and achieve outcomes
Manage team performance and metrics
Drive continuous improvement and innovation
Support individual performance and development
Balance competing priorities effectively
Nice-to-have
Passionate about leading healthcare insurance
Positive, proactive, and self-motivated mindset
Resilience and confidence in fast-paced environment
Embrace diversity and inclusion
Key Requirements
Minimum 3 years proven experience leading & managing people
Experience supporting people through change
Ability to interpret data and insight
Extensive experience dealing with conduct, absence and performance cases