Senior Customer Service Advisor

Barclays

Shrewsbury, United Kingdom
Base: £27,500; bonus/equity: not specified; benefi...
Exceptional customer service
Resolving complex customer needs
Various communication channels
Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels.
  • Collaborate with teams across the bank, identify areas for improvement, and develop customer care procedures to mitigate risks.
  • Join Barclays as a Senior Customer Service Advisor with a competitive salary of £27,500 and a comprehensive benefits package, including pension and private medical insurance.

Matching Summary

Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels.

Salary

Base: £27,500; Bonus/Equity: Not specified; Benefits: pension plan, private medical insurance, life insurance, and income protection

Skills & Requirements

Must-have

  • exceptional customer service
  • resolving complex customer needs
  • various communication channels
  • customer care processes
  • mitigate risks
  • customer inquiries and issues

Nice-to-have

  • empathy and dedication
  • collaborative team support
  • industry trends and developments
  • leadership behaviours
  • Barclays Values and Mindset

Key Requirements

  • experience supporting customers with complex queries
  • leadership responsibilities may be present

Work Rights

Not specified

Tailored Resume

Cover Letter