The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence
Job Summary
The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence.
Key responsibilities include handling support escalations, order management, billing queries, porting, cancellations, and migrations, as well as collaborating with internal teams to resolve partner issues effectively.
This role drives continuous improvement by identifying process inefficiencies, updating documentation, cross-training, and contributing to knowledge-sharing initiatives.
Matching Summary
The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence.
Skills & Requirements
Must-have
Partner-related operational tasks
Case management and resolution
CRM systems (Salesforce)
Global communication skills
Fast-paced environment management
Hybrid work arrangement
Nice-to-have
Experience with partner portals
Familiarity with UCaaS/CCaaS solutions
Proactive and solutions-driven mindset
Key Requirements
2-4 years of experience in channel operations, partner support, or sales support
Strong working knowledge of CRM systems (Salesforce)