Excellent communication in spanish portuguese english
Understanding of complaint handling regulatory requirements
AIG is seeking a Complaints and Disputes Officer to manage dispute resolution processes in Spain and Portugal, focusing on enhancing customer relationships and ensuring compliance with regulatory standards. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in Spanish, Portuguese, and English, and the ability to manage complex cases efficiently
Job Summary
The role offers the opportunity to manage dispute resolution processes in Spain and Portugal while drawing insights to identify lessons learned.
Candidates will be responsible for reviewing, managing, and resolving disputes from start to finish in accordance with applicable laws and regulations.
AIG provides a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 85
AIG is seeking a Complaints and Disputes Officer to manage dispute resolution processes in Spain and Portugal, focusing on enhancing customer relationships and ensuring compliance with regulatory standards. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in Spanish, Portuguese, and English, and the ability to manage complex cases efficiently.
Skills & Requirements
Must-have
Strong dispute resolution experience
Excellent communication in Spanish Portuguese English
Understanding of complaint handling regulatory requirements
Ability to manage complex matters confidently
Strong computer and multiple systems literacy
Nice-to-have
Industry experience preferably within insurance
Process orientated mindset for continuous improvement
Effective negotiation and problem-solving skills
Ability to work unsupervised under tight deadlines
Key Requirements
Strong dispute resolution experience
Fluency in Spanish, Portuguese, and English
Working understanding of complaint handling regulatory requirements concerning Italy