Booking Centre Agent

Apex Radiology

O'Connor, Western Australia, Australia
On-site
Answering incoming calls professionally
Scheduling appointments efficiently
Processing patient referrals
Apex Radiology is seeking a Booking Centre Agent to join their team in O'Connor, Western Australia. The ideal candidate will excel in a fast-paced environment, providing exceptional customer service and administrative support to ensure a smooth patient experience

Job Summary

  • As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience.
  • Your Day-to-Day Responsibilities Include: Answering incoming calls with warmth and professionalism, Scheduling appointments efficiently, and Providing patients with clear information on scan preparation, costs, and concession eligibility.
  • Competitive Salary: Attractive salary with annual reviews to recognize your contributions. Paid Parental Leave: Additional leave to support new parents. Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.

Matching Summary

Match Score: 85

Apex Radiology is seeking a Booking Centre Agent to join their team in O'Connor, Western Australia. The ideal candidate will excel in a fast-paced environment, providing exceptional customer service and administrative support to ensure a smooth patient experience.

Skills & Requirements

Must-have

  • Answering incoming calls professionally
  • Scheduling appointments efficiently
  • Processing patient referrals
  • Maintaining accuracy in data entry
  • Patient-first approach
  • Excellent customer service skills

Nice-to-have

  • Calm and compassionate demeanor
  • Solutions-focused problem solving
  • Thrives in a fast-paced environment
  • Collaborative team player

Key Requirements

  • Experience in medical or allied health administration
  • Comfortable using multiple digital platforms
  • High level of attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter