The Technical Account Manager (TAM) is responsible for supporting the technical success of a portfolio of Cordial’s clients in conjunction with our team of Client Success Managers (CSM)
Job Summary
The Technical Account Manager (TAM) is responsible for supporting the technical success of a portfolio of Cordial’s clients in conjunction with our team of Client Success Managers (CSM).
This role supports our CSM’s in owning the technical relationship with our clients and driving deeper platform adoption.
Key focus areas include owning the technical client relationship and being willing to roll up your sleeves to get “dirty”, empowering our clients to get comfortable with the Cordial platform to drive more autonomy, and recommending solutions to increase the technical value of Cordial’s platform.
Matching Summary
The Technical Account Manager (TAM) is responsible for supporting the technical success of a portfolio of Cordial’s clients in conjunction with our team of Client Success Managers (CSM).
Skills & Requirements
Must-have
Technical client relationship ownership
Deep understanding of Cordial's platform
Client-obsessed subject matter expert
Develop and share best practices
Problem-solve strategic campaign challenges
Drive timely renewals and upsells
Collaborate across Client Experience team
Nice-to-have
Passionate team player
Dynamic, autonomous start-up environment
Thoughtfully challenged daily
Embody Cordial's values
Key Requirements
Based in Japan
Fluent in Japanese and English
Bachelor's degree or equivalent
4+ years in technical solutions/project/client management at SaaS company