Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified (assumed potentially hybrid or onsite based on industry standard)
10 years of itsm experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance and practices aligned with ITIL best practices. The ideal candidate will possess extensive experience in IT service management and compliance, particularly in SOX ITGCs

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance and practices aligned with ITIL best practices. The ideal candidate will possess extensive experience in IT service management and compliance, particularly in SOX ITGCs.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident and Change Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of IT Service Management experience
  • Demonstrated experience with SOX ITGCs
  • Proven ability to lead through influence across teams

Work Rights

Not specified

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