The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience
Job Summary
The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience.
Candidates will utilize analytical skills to effectively resolve challenging incidents and escalate complex problems to other resolver teams or vendors.
This position supports Level 1 agents in ongoing day-to-day questions related to client incidents, requests, and queries.
Matching Summary
The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience.
Skills & Requirements
Must-have
Answer moderately complex questions
Support hardware and software
Resolve challenging incidents
Nice-to-have
Utilize problem solving skills
Support L1 agents
Experience with related incidents
Key Requirements
High School Diploma or GED required
1-2 years' experience in area of responsibility
Eligible for U.S. export control authorizations
Work Rights
Must be eligible for U.S. Government export control authorizations