Floor Ambassador

JLL UK

Cairo, EGY
**
Proactive premises inspections
Raise work orders and provide updates
Main point of contact for inquiries
** JLL UK is seeking a Floor Ambassador in Cairo, EGY, to enhance workplace experiences and foster employee engagement through proactive service and community building. The role emphasizes customer service, operational support, and the promotion of hybrid working practices. **

Job Summary

  • JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for clients.
  • Community Hosts are the heart of our Workplace, acting as experience curators to create memorable, anticipatory, and personalized human interactions.
  • This role is responsible for initiatives and programs to curate an engaging workplace and employee experience, focusing on community, collaboration, and wellbeing.

Matching Summary

Match Score: 75

** JLL UK is seeking a Floor Ambassador in Cairo, EGY, to enhance workplace experiences and foster employee engagement through proactive service and community building. The role emphasizes customer service, operational support, and the promotion of hybrid working practices. **

Skills & Requirements

Must-have

  • Proactive premises inspections
  • Raise work orders and provide updates
  • Main point of contact for inquiries
  • Monitor customer feedback
  • Own operational space
  • Ensure signage is current
  • Support ABW / FWN protocols
  • Locker management support
  • Ensure desks are ready
  • Support change management activities
  • Meet agreed service objectives
  • Host business engagement sessions
  • Maintain business relationships
  • Promote staff engagement
  • Provide end-user support
  • Assist with AV/VC inquiries
  • Host employee engagement events
  • Ensure VOC feedback is actioned
  • Promote wellbeing initiatives
  • Assist with internal communications
  • Support remote employees
  • Welcome new joiners
  • Ensure statutory compliance
  • Provide excellent client service
  • Provide written reports and data

Nice-to-have

  • Shape a brighter way
  • Experience curators
  • Moments of delight and care
  • Personalized human interactions
  • Brand ambassadors for JLL
  • Build relationships with customers
  • Improve portfolio efficiency
  • Make space more effective
  • Nudge respective behaviours
  • Manage behavioural trends
  • Support lost and found activities
  • Face of the Workplace/Property team
  • High level of visibility to staff
  • Stay current on EUS technology
  • Leesman Champion
  • Align with regional agenda
  • Support townhalls
  • Check in on home workers
  • Provide virtual orientation tours
  • Adjust service accordingly
  • Ensure H&S compliance

Key Requirements

  • Customer service passion
  • Willingness to go the extra mile
  • Confident in engaging with new customers
  • Ability to build relationships
  • Provide real-time and anecdotal insights
  • Understand business needs and work profiles
  • Ability to transfer needs into the location
  • Personalised level of service
  • Assist end-users with queries
  • Host end-user training when necessary
  • Assist with booking and inquiries
  • Cascade relevant information
  • Manage local pages on intranet
  • Ensure distribution lists are up to date
  • Assist and cascade home working related inquiries
  • Communicate key information, activities and announcements
  • Support employees wherever they are
  • Provide in person or virtual orientation tours
  • Support documentation and media
  • Achieve agreed service objectives
  • Meet client expectations
  • Be aware of changing customer needs
  • Adjust service in line with global standards
  • Ensure compliance with H&S processes and procedures
  • Internal and external audits

Work Rights

Not specified

Tailored Resume

Cover Letter