12+ years in globally dispersed service management teams
5+ years managing it service management team in ci/cd
Experience in b2b and b2c environments
IG Group is seeking an IT Service Operations Manager to lead their IT Service Management team, ensuring effective operations and continuous improvement within the organization. The ideal candidate should have substantial experience in service management, particularly within a fast-paced financial services environment
Job Summary
The role involves leading the IT Service Operations function to govern the IT estate and mitigate risk through effective management of Incident, Problem, Change, Asset, and Config practices.
Candidates will drive strategic change by collaborating with the Risk and Control department and fostering a culture of continuous improvement across the organization.
IG Group offers a hybrid working model with three days in the office, along with perks like matched giving, gym contributions, and unlimited access to LinkedIn Learning.
Matching Summary
Match Score: 85
IG Group is seeking an IT Service Operations Manager to lead their IT Service Management team, ensuring effective operations and continuous improvement within the organization. The ideal candidate should have substantial experience in service management, particularly within a fast-paced financial services environment.
Skills & Requirements
Must-have
12+ years in globally dispersed Service Management teams
5+ years managing IT Service Management Team in CI/CD
Experience in B2B and B2C environments
Strong stakeholder management skills
Comprehensive understanding of IT Service Management Principles
Nice-to-have
Understanding of Financial Derivatives or Asset Management
Experience with ServiceNow, Jira, or SharePoint
Background in setting and monitoring performance thresholds
Strong vendor relationship management skills
Growth mindset and genuine interest in financial products