Base: $20.39 - $28.75; bonus/equity: not specified...
Excellent customer service
Receiving and processing referrals
Liaison between provider offices
The Call Center Agent III provides excellent customer service by employing OMC’s C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices
Job Summary
The Call Center Agent III provides excellent customer service by employing OMC’s C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices.
They will serve as the liaison between referring provider offices and specialty provider offices, requiring excellent communication skills, both oral and written.
This role is essential to creating a positive first impression and plays a key role in supporting the clinical and administrative workflow.
Matching Summary
The Call Center Agent III provides excellent customer service by employing OMC’s C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices.
Salary
Base: $20.39 - $28.75; Bonus/Equity: Not specified; Benefits: excellent benefits
Skills & Requirements
Must-have
excellent customer service
receiving and processing referrals
liaison between provider offices
excellent communication skills
coordinating authorizations
Nice-to-have
amazing PNW lifestyle
recreational opportunities abound
positive first impression
Key Requirements
High School diploma or GED
One year healthcare experience
Prior experience with referrals and Epic EHR preferred