Base: $73,450.00 - $132,775.00; bonus/equity: not ...
Fully remote
Monitor program deliverables against slas
Assess service delivery dimensions
Conduct quality audits of call center operations
Leidos is seeking a fully remote Quality Auditor – Unlicensed to support the Military OneSource mission, which provides resources and support to military members and their families. The ideal candidate will have a strong background in quality monitoring and reporting, particularly within the behavioral health field
Job Summary
This role monitors, measures, and tracks program deliverables against established Service Level Agreements (SLAs) for performance and outcomes measurement.
Assess service delivery across multiple dimensions of quality—such as accessibility, availability, efficiency, continuity, safety, timeliness, and respectfulness.
Identify patterns, trends, and areas for improvement and submit recommended corrective actions to the Auditing Manager.
Matching Summary
Match Score: 85
Leidos is seeking a fully remote Quality Auditor – Unlicensed to support the Military OneSource mission, which provides resources and support to military members and their families. The ideal candidate will have a strong background in quality monitoring and reporting, particularly within the behavioral health field.
Salary
Base: $73,450.00 - $132,775.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Monitor program deliverables against SLAs
Assess service delivery dimensions
Conduct quality audits of Call Center operations
Identify patterns and trends for improvement
Proficiency in Microsoft Office applications
Knowledge of military lifestyle and culture
Nice-to-have
Military spouse or affiliation
Employee Assistance Program (EAP) experience
Call center experience
Key Requirements
Bachelor's degree and 4+ years experience or Master's degree and 2-6 years experience
Experience with COA or URAC Performance and Quality Improvement (PQI) standards
Strong analytical and data analysis skills
Ability to work independently
U.S. citizenship required
Ability to pass background checks and maintain clearance