Contact Center Rep Iii, Direct Investing

TD Bank

Markham, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Exceptional customer experience
Identify customer needs and determine solutions
Comprehensive product knowledge
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions

Job Summary

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
  • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth and promoting the full suite of products, advice, services and banking capabilities.
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Matching Summary

Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.

Salary

Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Identify customer needs and determine solutions
  • Comprehensive product knowledge
  • Handle customer/partner problems effectively
  • Complete financial transactions accurately

Nice-to-have

  • Contribute to business objectives
  • Promote full suite of products
  • Support process improvement opportunities
  • Positive work environment
  • Brand champion for the bank

Key Requirements

  • 1+ years relevant experience
  • High School diploma or Undergraduate degree
  • Subject matter guidance to customers
  • Analyze data to solve complex problems
  • Evaluate and communicate complex content

Work Rights

Not specified

Tailored Resume

Cover Letter