Supervisor, Customer Support

Advanced Energy Industries Inc

Fort Collins, Colorado, US
Base: $65,000 to $90,000 annually; bonus/equity: a...
On-site
Sap service operations proficiency
Rma lifecycle management
Intercompany logistics management
Advanced Energy Industries Inc is seeking a Supervisor for their Customer Support department in Fort Collins, Colorado. This role involves overseeing factory service operations, ensuring proactive communication with customers and internal teams, and managing the full lifecycle of service processes

Job Summary

  • The Customer Support Representative Supervisor oversees factory service operations and ensures superior response times to customer inquiries.
  • This role requires coordination across service processes and customer-facing activities, including Return Merchandise Authorizations (RMAs), service pricing, and intercompany logistics.
  • In the U.S., we offer a rich benefits package that includes medical plans, disability and life insurance, generous time off, and company-matched 401(k).

Matching Summary

Match Score: 85

Advanced Energy Industries Inc is seeking a Supervisor for their Customer Support department in Fort Collins, Colorado. This role involves overseeing factory service operations, ensuring proactive communication with customers and internal teams, and managing the full lifecycle of service processes.

Salary

Base: $65,000 to $90,000 annually; Bonus/Equity: Annual pay-for-performance incentive plan; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • SAP Service Operations proficiency
  • RMA lifecycle management
  • Intercompany logistics management
  • Customer service standards
  • Trade compliance and tariffs

Nice-to-have

  • Distribution channel knowledge
  • Contracted sales representative relationships
  • Global service reviews participation

Key Requirements

  • 4+ years factory service support experience
  • SAP RMA creation experience preferred
  • Bachelor's degree required
  • Proficiency in SAP Service Operations
  • Proficiency in Microsoft Office

Work Rights

Not specified

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