This role supports the Order to Delivery Journey by providing high-quality frontline customer service across multiple channels including phone, email, and social media
Job Summary
This role supports the Order to Delivery Journey by providing high-quality frontline customer service across multiple channels including phone, email, and social media.
The specialist manages loyalty programs, resolves complaints, handles logistics inquiries, and ensures data integrity while acting as a Shell Brand Ambassador.
Candidates will benefit from flexible working hours, competitive salary, paid parental leave, and access to extensive training and development programs.
Matching Summary
This role supports the Order to Delivery Journey by providing high-quality frontline customer service across multiple channels including phone, email, and social media.
Salary
Competitive starting salary; Annual performance-related increase; Paid parental leave included
Skills & Requirements
Must-have
Bachelor's degree in Business or equivalent
C1 English language proficiency
Previous customer service experience
Microsoft Office and social media skills
Ability to handle phone and chat interactions
Nice-to-have
Resilience when dealing with challenging customers