Director, Technical Care

Hargray Communications Group Inc

Fully remote
Customer support needs evaluation
Continuous improvement of customer experience
Cross-functional collaboration
Evaluate and understand current customer support needs, while also anticipating future needs and building long-term sustainable solutions

Job Summary

  • Evaluate and understand current customer support needs, while also anticipating future needs and building long-term sustainable solutions.
  • Drive continuous improvement of the customer experience through team, process and support tool development.
  • Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions.

Matching Summary

Evaluate and understand current customer support needs, while also anticipating future needs and building long-term sustainable solutions.

Skills & Requirements

Must-have

  • Customer support needs evaluation
  • Continuous improvement of customer experience
  • Cross-functional collaboration
  • Process and productivity improvement programs
  • Technical or customer care leadership

Nice-to-have

  • Innovative thinking and thought leadership
  • Open and inclusive workplace
  • Respect for communities
  • Excellent work/life balance

Key Requirements

  • Minimum 5 years call center management experience
  • Proven leadership experience
  • Managed 5-8 direct reports
  • Market and industry knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter