Oem Order Management Specialist

Lexmark

Cebu, Philippines
Order to cash activities
Customer account creation
Order status reporting
Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements

Job Summary

  • Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.
  • Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders.
  • Must be willing to work on Philippine Holidays to provide support to the geo.

Matching Summary

Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Skills & Requirements

Must-have

  • Order to Cash activities
  • customer account creation
  • order status reporting
  • issue resolution
  • cross-functional collaboration
  • SAP ERP systems

Nice-to-have

  • effective customer service skills
  • proactive communication
  • analytical skills
  • time management
  • multi-tasking

Key Requirements

  • Bachelors Degree Holder
  • At least 2 years experience
  • Relevant experience with Customer Relationship management

Work Rights

Not specified

Tailored Resume

Cover Letter