Manager, Research & Insights

Hong Leong Bank

Kuala Lumpur, Malaysia
Quantitative and qualitative consumer research
Actionable insights at scale
Designing and executing research studies
Join us as a Manager, Research & Insights and become a key contributor to our dynamic Customer Experience and Insights team

Job Summary

  • Join us as a Manager, Research & Insights and become a key contributor to our dynamic Customer Experience and Insights team.
  • Your contributions will directly influence the definition of our product roadmaps and strategic direction, ensuring our offerings truly meet the evolving needs of our customers across diverse financial landscapes.
  • We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.

Matching Summary

Join us as a Manager, Research & Insights and become a key contributor to our dynamic Customer Experience and Insights team.

Skills & Requirements

Must-have

  • quantitative and qualitative consumer research
  • actionable insights at scale
  • designing and executing research studies
  • synthesize findings into a clear narrative
  • voice of the customer

Nice-to-have

  • customer obsession culture
  • human-centric stories
  • Think Globally approach
  • inspire different stakeholders
  • life-long learning

Key Requirements

  • Minimum 6 years of experience
  • Bachelor’s degree in Statistics, Economics, Behavioural/Social Science, or related Quantitative field
  • Malaysian citizen

Work Rights

Malaysian citizen required

Tailored Resume

Cover Letter