Technical Support Specialist Level 2 - Vmware By Broadcom
Arrow Electronics
New Cairo, Egypt
Fully remote
Vmware by broadcom products
Vsphere, vsan, aria suite
Troubleshooting complex errors
Provide technical support services and investigate issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, assisting Level 1 engineers
Job Summary
Provide technical support services and investigate issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, assisting Level 1 engineers.
Undertake to develop and maintain technical skills in selected products and achieve accreditation, while also assisting Level 1 engineers with technical guidance.
Embrace the team’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles.
Matching Summary
Provide technical support services and investigate issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, assisting Level 1 engineers.
Skills & Requirements
Must-have
VMware by Broadcom products
vSphere, vSAN, Aria Suite
Troubleshooting complex errors
Customer-first focus
Technical support via email/phone/remote
Nice-to-have
Passion for Virtualization, networking, storage, Linux
Keen to learn new technologies
Knowledge sharing and documentation
Collaborative team environment
Key Requirements
2-3 years of experience in IT customer support
Excellent English language skills (written and verbal)
Thorough understanding of common networking protocols
Good understanding of vSphere, storage, networking
Ability to analyze logs and resolve complex cases
Willingness to work outside of normal business hours