Customer Success Manager

workday.swin.edu.au

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution expertise
Crm tools like salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and identifying growth opportunities.
  • Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, offering trust, tools, skills development, and long-term support to its employees.
  • The role offers a flexible work approach combining in-person and remote work, with a focus on maintaining strong community connections and delivering meaningful work.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and identifying growth opportunities.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution expertise
  • CRM tools like Salesforce
  • Customer adoption and retention
  • Renewals and contract negotiation
  • Strategic account management

Nice-to-have

  • Executive level relationship building
  • Change management practices
  • Pricing strategy knowledge
  • Strong communication and influencing skills
  • Collaboration across corporate functions
  • Managing ambiguity in complex environments

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years using CRM and customer success tools
  • Bachelor’s degree or equivalent experience
  • Proven account management and strategic planning
  • Experience managing renewals and upsell opportunities

Work Rights

Not specified

Tailored Resume

Cover Letter