Not specified (assumed hybrid based on nature of the role)
Salesforce service cloud experience
Cti integration testing
Ivr workflow validation
Prudential is seeking a Specialist for their Contact Centre UAT and QA team to ensure operational quality and facilitate the migration of workflows to Salesforce Service Cloud. The role involves executing QA processes, validating workflows, and supporting UAT initiatives while promoting a culture of diversity and inclusion
Job Summary
The role ensures operational quality and supports the seamless migration of contact centre workflows to Salesforce Service Cloud.
Key responsibilities include validating call routing, case management, and omni-channel features while conducting end-to-end QA for agent desktop functionalities.
Prudential is an equal opportunity employer committed to diversity, inclusion, and supporting career ambitions for all employees.
Matching Summary
Match Score: 85
Prudential is seeking a Specialist for their Contact Centre UAT and QA team to ensure operational quality and facilitate the migration of workflows to Salesforce Service Cloud. The role involves executing QA processes, validating workflows, and supporting UAT initiatives while promoting a culture of diversity and inclusion.