Customer Service Representative

BMO

King City, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
On-site
Exceptional customer service delivery
Identify customer needs
Provide financial solutions advice
BMO is seeking a Customer Service Representative for their King City, Canada location. This role focuses on delivering exceptional service to customers, addressing their banking needs, and collaborating with team members to enhance the customer experience

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying their needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital banking options to ensure a seamless experience.
  • Contributes to branch business results and the overall customer experience by collaborating with colleagues and following risk and compliance policies.

Matching Summary

Match Score: 85

BMO is seeking a Customer Service Representative for their King City, Canada location. This role focuses on delivering exceptional service to customers, addressing their banking needs, and collaborating with team members to enhance the customer experience.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial solutions advice
  • Collaborate with BMO partners
  • Handle banking transactions
  • Digital and self-serve options guidance

Nice-to-have

  • Proactive customer engagement
  • Personalized customer experience
  • Continuous improvement mindset
  • Adaptable to market needs

Key Requirements

  • No prior experience necessary
  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Verbal & written communication skills - Basic
  • Organization skills - Basic
  • Collaboration & team skills - Basic

Work Rights

Not specified

Tailored Resume

Cover Letter