Call Center Quality Assurance Specialist

Adroit Advanced Technologies, Inc.

Monitoring and evaluating staff performance
Developing and updating procedures
Conducting live in-the-moment coaching
The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards

Job Summary

  • The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.
  • Beacon Mobility is a growing family of companies committed to serving diverse customer needs with nearly 70 years of experience.
  • The position requires assisting with training new agents and re-training existing staff on policies and procedures.

Matching Summary

The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.

Skills & Requirements

Must-have

  • monitoring and evaluating staff performance
  • developing and updating procedures
  • conducting live in-the-moment coaching

Nice-to-have

  • proficient on policies and procedures
  • analyzing data for trends and issues
  • supportive of diverse customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter